Customer Loyalty and Contact Centers
Many companies are attempting to differentiate themselves from their competitors through customer service. Finding new customers is always important for the growth of a company, but keeping existing...
View ArticleHow Contact Centers Can Meet Demands of Multi-Channel Consumers
Businesses are recognizing the high importance of meeting the service needs of consumers that are increasingly demanding and tech savvy, and who use a variety of devices to communicate. Addressing the...
View ArticleThe Rise of the Multi-Channel Contact Center
Consumers are growing increasingly savvy as they search for better deals, lower prices and better services from businesses. And to get what they want, they’re using a variety of ways of accessing...
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